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Fathom

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We are user experience specialists who work with agencies and organisations to improve online performance

Sharper shopping, simpler support for Three’s online customers

Sharper shopping, simpler
support for Three’s
online customers

Increasing competitive advantage through improved user experience

Increasing competitive advantage
through improved user experience

Better banking and clearer customer self–service through experience design

Better banking and clearer
customer self–service
through experience design

Enhancing the navigation and signposting experience

Enhancing the navigation
and signposting experience

We work with

firmus energy
Three
AIB
BBC
PSNI
Tesco Mobile
Tourism NI
Translink

We will help you to build an exceptional online experience for customers, using analytics, direct user feedback and design best practice.

Awards

BEFTA 2018

Business Eye Awards 2018
Tech Business of the Year

DANI Awards 2018

DANI Awards 2018
Agency of the Year

Deloitte Fast 50

Deloitte Fast 50 2017
Placed 30th

DANI Awards 2017

DANI Awards 2017
Agency of the Year


We can help you with

Strategy

Superior user and customer experiences help our clients sell more, improve efficiency, reduce costs, enhance marketplace position, increase customer satisfaction, ward off competitive threat and build brand.  We help our clients connect strategic, integrated consistent experience design to competitive advantage. Read more about Strategy.

Research

Business and user insight drive design performance, so Fathom focuses on representing the voice of the user within the design process.  Through primary, secondary and desk research techniques, we explore qualitative and quantitative insights, measuring both behaviour and attitude, to fully understand customers. Read more about Research.

UX

Our experience design services, covering both UX and service design, focus on the research–led development of customer journey plans, empathy maps and personas, as well as artefacts such as service blueprints, sketches, prototypes, wireframes and creative design. We are committed to universal and accessible design. Read more about UX.

Leadership

For CX to matter in the Boardroom, leaders need to intimately understand how they are treating their customers, and the competitive advantage which comes from exceptional experiences. We regularly invest time with senior teams, helping to set vision, benchmark against competitors, pinpoint exemplars and identify KPIs. Read more about Leadership.

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