Sharper shopping, simpler
support for Three’s
online customers
Increasing competitive advantage
through improved user experience
Better banking and clearer
customer self–service
through experience design
Business Eye Awards 2018
Tech Business of the Year
DANI Awards 2018 Agency of the Year
Deloitte Fast 50 2017 Placed 30th
DANI Awards 2017
Agency of the Year
Superior user and customer experiences help our clients sell more, improve efficiency, reduce costs, enhance marketplace position, increase customer satisfaction, ward off competitive threat and build brand. We help our clients connect strategic, integrated consistent experience design to competitive advantage. Read more about Strategy.
Business and user insight drive design performance, so Fathom focuses on representing the voice of the user within the design process. Through primary, secondary and desk research techniques, we explore qualitative and quantitative insights, measuring both behaviour and attitude, to fully understand customers. Read more about Research.
Our experience design services, covering both UX and service design, focus on the research–led development of customer journey plans, empathy maps and personas, as well as artefacts such as service blueprints, sketches, prototypes, wireframes and creative design. We are committed to universal and accessible design. Read more about UX.
For CX to matter in the Boardroom, leaders need to intimately understand how they are treating their customers, and the competitive advantage which comes from exceptional experiences. We regularly invest time with senior teams, helping to set vision, benchmark against competitors, pinpoint exemplars and identify KPIs. Read more about Leadership.
